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Shipping & Delivery
Fast, reliable delivery across Ghana. Doorstep delivery is charged based on your location — or pick up free from our Accra store.
Delivery Options
Doorstep Delivery
We deliver straight to your address. Our team will contact you with the exact delivery fee based on your location.
Store Pickup
Collect your order from our Accra store at no extra charge.
Free Store Pickup
Skip the delivery fee — pick up your order from our Accra store at no cost.
Delivery Zones & Timeframes
| Zone | Areas Covered | Standard | Express |
|---|---|---|---|
| Zone 1 - Accra Metro | East Legon, Osu, Labone, Airport, Dzorwulu, Cantonments, Adabraka, Tema | 1-2 days | Next day |
| Zone 2 - Greater Accra | Madina, Legon, Haatso, Achimota, Dansoman, Spintex, Teshie, Kasoa | 2-3 days | Next day |
| Zone 3 - Major Cities | Kumasi, Takoradi, Cape Coast, Tamale, Sunyani, Ho, Koforidua | 3-4 days | 1-2 days |
| Zone 4 - Other Areas | All other locations within Ghana | 4-5 days | Not available |
How Shipping Works
Order Processing
Orders placed before 2pm are processed same day. We carefully pack your items and prepare them for dispatch.
Dispatch
Your order is handed to our trusted delivery partner. You'll receive a tracking number via email and SMS.
Track Your Order
Use your tracking number to monitor your delivery in real-time. You'll get updates at each stage.
Delivery
Our delivery partner will contact you before arrival. Sign for your package and enjoy your purchase!
Important Information
Cut-off Times
Orders placed before 2pm are dispatched same day. Orders after 2pm are dispatched next business day.
Business Days
Delivery timeframes exclude weekends and public holidays. We process orders Monday to Friday.
Delivery Contact
Our delivery partner will call you before arrival. Please ensure your phone number is correct and reachable.
Failed Deliveries
If you're unavailable, we'll attempt delivery twice. After that, the package is held at a collection point for 5 days.
Package Security
All packages are insured during transit. Report any damage or missing items within 48 hours of delivery.
Order Tracking
Track your order anytime using your order number and email address. You'll see real-time updates including:
Order Confirmed
Processing
Out for Delivery
Delivered
Need Help with Your Delivery?
Questions about shipping costs, delivery times, or tracking? Our customer service team is here to help.